Frequently Asked Questions
Find answers to common questions about our services, bookings, and travel planning.
General
What services does Bisoa Travels offer?
We offer comprehensive travel services including flight booking, visa assistance, hotel reservations, travel packages, airport transfers, and travel insurance. Our team of experts can help you plan your entire trip from start to finish.
How do I make a booking?
You can make a booking by contacting us via phone, email, or through our contact form. Our travel consultants will guide you through the process and help you find the best options for your needs.
What are your business hours?
Our office is open Monday to Friday from 8am to 6pm, and Saturday from 9am to 3pm. However, our online support is available 24/7 for urgent travel matters.
Flight Booking
Can I book one-way flights?
Yes, we can book one-way, round-trip, and multi-city flights to any destination worldwide. We work with major airlines to get you the best deals.
How far in advance should I book my flight?
For the best prices, we recommend booking domestic flights at least 2-3 weeks in advance and international flights 4-8 weeks ahead. However, we can also assist with last-minute bookings.
Can I change or cancel my flight booking?
Yes, flight changes and cancellations are possible, though airline policies and fees may apply. Contact us as soon as possible if you need to make changes to your booking.
Visa Services
What documents do I need for a visa application?
Required documents vary by destination country but typically include a valid passport, passport photos, bank statements, employment letter, travel itinerary, and proof of accommodation. We'll provide you with a detailed checklist for your specific destination.
How long does visa processing take?
Processing times vary by country and visa type. Standard processing can take 2-4 weeks, while some countries offer express options. We'll give you an accurate timeline based on your destination.
Do you guarantee visa approval?
While we can't guarantee approval as the final decision rests with the embassy/consulate, our high success rate is due to our thorough document review and application preparation process.
Payments & Pricing
What payment methods do you accept?
We accept bank transfers, card payments (Visa/Mastercard), and mobile money. Payment plans are also available for certain bookings.
Are your prices in Naira?
Yes, all our quoted prices are in Nigerian Naira (NGN). For international transactions, we can also quote in USD or other currencies upon request.
Is there a booking fee?
Our service fees are included in the prices we quote. There are no hidden charges. We're transparent about all costs involved in your booking.